Steve Jobs has often talked to ordinary people, sometimes responding to them in the mail. Any correspondence is most often evoked response in the society, or at least, there was a heated discussion. Tim Cook, the current head of Apple, too, is not lost and willingly answers questions and complaints of consumers.
There are many stories and one of them occurred recently. She shared the readers of 9to5mac.
A resident of the United States was going to move to Canada, as required by his job. It has long been the guy used his iPhone 3GS, which was "bound" to the operator AT & T in America. He appealed to the support of AT & T and asked him to unlock the phone for future use. Naturally, he entered the refusal. Without hesitation, the reader is asked to 9to5mac Apple, but they replied that such questions are decided by only a very Telecompaper. What a surprise it was a guy, when a second time to access AT & T responded to him: - "Make a jailbreak and no problems!".
Given that our hero was not a supporter of such decisions, he decided to write a letter himself to Tim Cook.
Tim himself has not responded to the letter, but called the AT & T and asked to unlock your phone. This was told by a representative of the cellular operator, which is called after the incident to the reader. After a brief conversation, during which was confirmed by IMEI-ID iPhone 3GS, the phone unblocked. Besides, the guy explained that his case - an exception to the rule, and after a while his wife was contacted by a personal assistant to Tim Cook, who said everything was in order.
It looked funny:
"In the middle of the day, my wife sends e-mail -« Cook's assistant called and asked whether the unlocked AT & T your phone. Where is Tim Cook is interested in your phone!? "